Return & Exchange Policy

All Meibots purchases come with a 15-day return policy.

We design every pair to help you move through your day with ease, so if a style isn't working exactly right for you, we've got you covered. You have 15 days after receiving your order to try your Meibots purchase, knowing you can return it for any reason within that window.

★ Note: Clearance and Final Sale items, along with items purchased using a Buy 1 Get 1 Free or bundle promotion, are non-refundable and non-exchangeable.

★ Return Shipping Cost

The customer is responsible for covering return shipping costs.

Supplemental Provision

Please note that due to shipping costs, for any single return request involving 3 or more pairs of shoes, we will deduct the original shipping fee of $10 per pair from the final refund amount.

Exchanges

● It will take up to 3 business days for us to arrange the reshipment for you.

● ★ For exchange items, we will cover the shipping cost of the exchange for you.

The customer is responsible for return shipping costs.

How to Start a Return or Exchange

● Step 1. Check whether it has been within 15 days of your order's delivery date.

● Step 2. Our customer service email is the only designated return and exchange channel — please contact service@meibots.com.

● Step 3. Please provide front, side, and bottom photos of the product as required.

● Step 4. Place your item(s) into the original packaging.

● Step 5. Return it to us using the return label we provide (one order may include multiple labels).

★ How Will I Get My Refund or Exchange After Returning the Item(s)?

Your refund or exchange will be processed as soon as we receive and inspect your return.

Refunds:

Refund timing depends on the payment method used for your order.

● PayPal refunds: 3 business days

● Credit card refunds: 7–14 business days

Terms & Conditions for Return

To be eligible for a return, shoes must be in the same condition you received them — unworn, with tags attached, and in their original packaging.

To start a return, contact us at service@meibots.com. We'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

If you receive a damaged or defective item, please contact our customer service team at service@meibots.com within 15 days of receipt.

Please note we do not accept returns or exchanges for items damaged due to long-term use, accidental wear and tear, or improper care.

Exchanges

If you'd like to exchange your shoes for a different size or style, feel free to reach us at service@meibots.com.

Refunds

All returned items are inspected by our warehouse team and handled according to the terms above under "Terms & Conditions for Return." We'll notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method. Please note that shipping fees, whether free or paid, are non-refundable — for orders with free standard shipping, the actual round-trip shipping cost will be deducted from your refund. It may also take additional time for your bank or card issuer to post the refund.

Returns for Promotional Items

Please note that discounts may change when part of a discounted multi-item order is returned.

If you keep two items after returning from an order of 3 or more items, the discount will adjust from 15% to 10%. If you keep only one item, it will be charged at the original price.

When Will I Receive My Refund?

Once your refund has been processed, you'll receive a confirmation email. Timing depends on your refund method and bank.

● PayPal: 1–5 business days

● Credit/Debit Card: 1–15 business days

Return Shipping Charges

Return shipping charges are not refunded by Meibots. Once a return request is approved, you'll receive a return label, and the return shipping cost is the customer's responsibility.

Note: The original shipping fee is non-refundable.

Questions about a return? Reach us anytime at service@meibots.com.

Our customer service team is available Monday through Friday. We don't currently offer phone support — please reach us by email and we'll respond as quickly as possible during business hours.